Refund & Cancellation Policy
Last updated: 5 May 2026
This policy describes how cancellations, refunds, and adjustments work for bookings made through Snapbook. Snapbook facilitates bookings between customers and independent vendors. Certain obligations may also arise from the vendor's scope of work and our Terms & Conditions.
1. General principles
- All amounts are in Indian Rupees (INR) unless stated otherwise.
- Refunds, when approved, are typically processed to the original payment method used at checkout, subject to bank and payment partner timelines (often 5-14 business days after approval).
- Platform or payment gateway fees, if any, may be non-refundable to the extent charged by third parties; we will disclose this when applicable in the order flow or support communication.
2. Customer cancellation (before service)
Because services are often date-specific (events, shoots, editing deadlines), cancellation treatment depends on how far in advance you cancel and whether a vendor has already committed resources.
- Early cancellation: If you cancel within the window stated at booking or in your order confirmation (or, if not stated, generally 7 or more days before the scheduled service date), you may be eligible for a full or partial refund minus any non-recoverable costs, as confirmed by support.
- Late cancellation: Cancellations close to the event date may receive a partial refund or credit only, or no refund if the vendor cannot reasonably reassign the slot.
- Same-day / no-show: Generally non-refundable, except where required by law or at Snapbook's discretion for documented emergencies.
To cancel, contact us as soon as possible at HelP@snapbookApp.com or +91 9000139065 with your booking reference.
3. Vendor cancellation or failure to deliver
If a vendor cancels or materially fails to provide the booked service through no fault of the customer, we will work with you on an appropriate remedy, which may include rescheduling with the same or another vendor, or a refund of amounts paid for the affected service, as the circumstances warrant.
4. Partial performance & disputes
If only part of a package was delivered, or quality disputes arise, please contact support with details within a reasonable time (we recommend within 7 days of delivery of deliverables or the event date). We may coordinate between you and the vendor. Adjustments or partial refunds may be offered based on the facts and our policies.
5. Chargebacks
We ask customers to contact us before initiating a chargeback or payment dispute so we can attempt to resolve the issue. Unwarranted chargebacks may affect future bookings and may be contested with the payment provider using booking records.
6. Digital goods & custom work
Edited files, albums, and other custom deliverables may be treated as final once approved or downloaded, subject to any revision policy stated in your booking. Refunds for completed custom work are generally limited to cases of material non-delivery or breach agreed in writing.
7. Changes to this policy
We may update this Refund & Cancellation Policy. The "Last updated" date will reflect changes. Bookings are governed by the policy in effect at the time of booking unless a newer policy is required by law.